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Article No. 14
Public Journalism in Cyberspace: A Korean Case
Study
Jinbong Choi
University of Minnesota
Abstract
Media surroundings through the ubiquity of the
Internet are changing as quickly and as broadly as it changed in the
1940s through the ubiquity of television. The popularity of the
Internet news media that allows for both the preservation of the
newspaper format and the prompt reporting of broadcasting is
changing the characteristics of typical journalism. This tendency
gives challenges to typical mass media that have been facing several
limitations about public journalism.
The goal of public journalism is that mass media
guide the public (people) to discuss and participate in public
issues and give the public a chance to participate in making policy.
This public journalism can be materialized more actually through
utilizing the Internet. Therefore, public journalism can be formed,
and Internet journalism can be a distinguished unique news media
through having the characteristics of public journalism.
In the recent decade in Korea with development of
the Internet, several Internet newspapers were established. Now,
Korean media scholars assume that the Internet can be a good way of
public journalism. Thus, this study will examine whether Korean
Internet newspapers accomplish the function of public journalism or
not, and how the Internet newspapers can be used to develop
democracy through public journalism. Therefore, the purpose of this
study is to research public journalism as a new journalism format
and the characteristics of the Internet newspaper as a medium. To do
this, I will examine the meaning and essence of public journalism,
and then discuss the practical possibility of public journalism
through the Internet newspaper.
Introduction
In South Korea, most Koreans hoped that the country
would experience democratic reforms after the Director of the
National Intelligence Agency of Korea1, Chae-Gyu Kim,
assassinated President Chung-Hee Park on the night of 26 October
1979. Hopes were quashed, however, after General Doo-Hwan Chun and
his army cohorts assumed power. More than 50,000 students and others
protested against increased military involvement in the weak interim
government. They held a peaceful torchlight demonstration. The
Kwangju massacre began on 18 May 1980, when martial law troops,
reinforced by a special army called the "Black Berets," were sent to
Kwangju, a city of about 600,000 people located 170 miles south of
Seoul. Soon, Kwangju became a battleground between soldiers and
demonstrators. The Kwangju movement is regarded as a landmark in the
struggle for South Korean democracy (Clark, 1988, pp.1-17).
After Doo-Hwan Chun took power as president of the
military regime, he tried to consolidate his grasp with respect to
Korean mass media. To do this, he made a special regulation (the
so-called periodical publication law) about periodical publications
including newspapers, and magazines. Through this law, he merged
every newspaper company from each province into one newspaper
company for all of South Korea.2 In addition, he merged
one broadcasting company (TBS) into another broadcasting company (KBS).
His reason for merging these companies was to be able to control the
mass media more easily. As a dictator, he thought that he could
control the media more easily with fewer companies rather than more
companies.
-
The National Intelligence Agency of South Korea is similar
to the CIA in the US.
-
In this paper, Korea refers to South Korea.
Because of this unique historical background of the
Korean press, marked by a constant struggle to preserve its
integrity and autonomy from the forces of repression, Korean
journalists looked for a means of maintaining the integrity of the
free press in its confrontation with repressive regimes. During that
time, "the press union of Korea was pursuing two goals: the rights
of journalists and freedom of the press" (Son, 1994, p.22). Finally,
through continuous demonstrations and movement of journalists and
college students, Korean media have gotten more and more freedom of
the press since the middle of the 1990s.
However, even though the Korean media eventually won
freedom of the press from the military regime, they began to face
new problems that have slowed the growth of democracy through the
mass media: concentration of the media, domination of the media by
the power elite, and distortion of communication. Therefore, to
solve these problems, this study will both research public
journalism as a new journalism format and examine the possibility of
public journalism as a method to develop democracy. Specifically, to
conduct this study, I will first review the literature on public
journalism and study the cases of Internet journalism, and then I
will discuss public journalism and its relationship to online
journalism. Lastly, I will discuss the practicality of public
journalism in developing a Korean democracy.
Research Problems
Korea is facing three problems that disturb the
growth of democracy through the mass media: concentration of the
media, domination of the media by the power elite, and distortion of
communication.
The first problem facing the Korean mass media is
media concentration. Bagdikian argues that all information in the
U.S. is held by six media giants. He points out that the giant media
firms try to exchange information as commodities (Bagdikian, 2000,
p.x). In Korea, after the mass media got freedom from the military
regime, they changed dramatically to become commercial media. As a
result, today, the Korean mass media avoid reporting controversial
issues such as political and environmental issues. In order to
attract viewers, they focus on soft news and event-oriented
reporting. In addition, they report public issues and problems not
as continuous reports with follow-up investigations, but as one-time
reports with no suggestions for solutions. In these circumstances,
Koreans lack exposure to some important issues affecting the
country. Because the Korean media do not function as watchdogs of
political institutions and economic power and as a public sphere,
Korean audiences do not have the opportunity to debate these current
issues through the media.
The second problem of Korean mass media is that the
media are dominated by power elites. Generally, elites control
social resources, and as special problems and controversial issues
occur, they actively organize and control the decision-making
process (Knoke, 1990). Thus, if controversial issues occur,
solutions are made by elites. Mass media in the U.S. also have
tended to reflect the opinions of the elite, government, and power
structure when reporting social events (Fishman, 1980; Gans, 1979;
Gurevitch & Blumler, 1990; Murdock, 1973; Schudson, 1989). In Korea,
the existing media are also formed centering on social elites such
as experts, high-class people, and power group; thus the public’s
voices and interests have been relatively neglected. The Korean
media are willing to use social elites, experts, and power groups’
opinions as public opinions rather than seek out the opinions of
general audiences (Kim, 2000).
For example, it is against the law in Korea for
people who have the same last name and are from the same ancestral
lineage to marry. This controversial issue is an old social custom
in Korean society. Because of this legislation, people who break the
law cannot register their marriage officially. Many people who have
the same last names and ancestral lineages have married anyway, but
because their marriages are not recognized, this means they cannot
receive the welfare, service, and benefits that other married people
are entitled to. Due to this problem, the Korean mass media have
brought up this issue several times as a news item and issue.
However, Korean mass media are forced to drop this topic immediately
because one of the strong power groups in Korea, the Confucianists3,
put pressure on media companies to stop reporting this issue. Korean
media companies take Korean Confucians’ opinions seriously because
they have power. As shown by this example, Korean mass media allow
power groups’ and elites’ opinions to have more influence than
general audiences’ opinions. Therefore, Korean mass media feature a
lack of interaction with audiences and participation of audiences.
In this circumstance, because of lack of interaction and
participation, audiences cannot participate in mass media. In other
words, the Korean mass media have a vertical communication system
rather than a horizontal communication system.
A final problem with the Korean mass media is that
media concentration has led to distortion of communication. What I
mean by distortion of communication is that 3. The
Confucianists in Korea are not part of the elite groups but one of
the citizen groups. Usually, the Confucianists are old people (over
50 years of age) and have a strong organization in Korea. In
addition, they actively express their opinions (including their
benefits) and complain about news coverage to the public.
Korean media companies try to make positive images
of special objects such as political parties and economic power
groups in doing news reporting. In other words, the media companies
subtly change facts for their purposes in the news reporting. In
news reporting, they frame the special objects that they support in
positive ways. Due to this distorted reporting, people (audiences)
cannot get correct news (information) and understand the special
objects correctly.
In addition, this distortion of communication is led
by media concentration because Korean media giants join together in
their opinions about power groups (e.g., political parties and
economic power groups) to keep (or increase) their profits. In
short, the Korean media giant groups form a cartel and agree to
support the power groups by a tacit consent. Therefore, people
(audiences) are deprived of their rights to be offered correct
information by the media. In other words, people (audiences) forfeit
their access right to information because of distortion of
communication.
For example, during the most recent political
election to select members of the National Assembly, all three
anchors of the national main TV news programs were elected to the
National Assembly. Moreover, many newspaper journalists were also
elected to the National Assembly. As a result, more Koreans want to
become journalists in order to eventually become members of the
National Assembly. Many Korean journalists see journalism as a
stepping-stone to a career in politics. Therefore, journalists who
eventually want to become members of the National Assembly try to
establish secret connections with political parties many years
earlier. They promise to report positively on the political party
until the timing is right to actually run for election. For this
reason, these Korean journalists cannot keep objectivity of
reporting; they subtly use reporting to make good images of
political parties that they support. As a result, the Korean public
can get neither enough varied information on controversial topics
nor even correct and objective reporting.
Furthermore, because the Korean public relies on
getting information about current and political issues from media
and journalists, this distortion of communication causes the public
to suffer from a lack of political knowledge and estrangement from
political activity. To overcome these problems, Korean society needs
to develop horizontal communication and two-way communication
systems through the mass media. One of the possible ways to do this
is through public journalism.
Public journalism (or civic journalism) has been
practiced experimentally in the U.S. since the late 1980s. Public
(or civic) journalism started from some problems: a gap between
politics and civil society, a social-cultural estrangement, and
elite-centered mass media. Thus, public journalism aims to connect
the mass media and the public and to activate discussion by the
public about social issues (Rosen, 1999). In other words, public
journalism emphasizes the necessity of active interaction between
media and public, citizen and citizen, and elite and public.
However, in almost every country (including America)
active interaction between the media and the audience seldom takes
place through typical media systems. This problem is structural
(more accurately a technical limitation). Through typical media
systems, it is hard for the media and the audience to interact. Only
few ways (such as telephone and mail) allow to interaction between
the media and the audience. Therefore, to solve this problem, new
media structure (technical change) is necessary. One way to solve
this problem is online journalism (such as Internet newspapers and
broadcasting).
Through the Internet, the interaction between the
media and the audience takes place more actively and easily.
For example, in the past decade in Korea, the
Internet has grown rapidly and dramatically. With growth of the
Internet, several Internet newspapers have been established. In
addition, to deal with this growth of the Internet, the Korean media
are changing as quickly and as broadly as they changed in the 1960s
with the spread of television. The Internet news media have
different characteristics from typical journalism such as quick
reporting of news and interaction with audiences. This tendency
creates challenges for the typical mass medium, which is limited in
its ability to participation by the public.
Under these circumstances, there is strong reason to
believe that the Internet can be a good vehicle for public
journalism. Thus, this study will examine how public journalism can
be used to develop democracy through the Internet, and whether
Korean Internet media (especially, Internet newspapers) accomplish
the function of public journalism or not.
Understanding Public Journalism
1) The Concept of Public Journalism
The idea behind public journalism is that the public
(people) discuss and participate in public issues and have a chance
to participate in making policy. Also, public journalism should make
it easy for the public to participate in public issues and make
their common opinion. In other words, public journalism can activate
discussion of political and social issues as a public sphere
(Christians, 1999). Lambeth points out that public journalism can be
viewed as a form of journalism that seeks to: 1) listen
systematically to the stories and ideas of citizens even while
protecting its freedom to choose what to cover; 2) examine
alternative ways to frame stories on important community issues; 3)
choose frames that stand the best chance to stimulate citizen
deliberation and build public understanding of issues; 4) take the
initiative to report on major public problems in a way that advances
public knowledge of possible solutions and the values served by
alternative courses of action; 5) pay continuing and systematic
attention to how well and how credibly it is communicating with the
public. (Lambeth, 1998, p.17)
In short, public journalism is concerned with the
communities that journalists serve. In addition, Rosen argues that
public journalism is also a reaction against the perceived
inadequacies of representative government and its institutions.
Public journalism emphasizes public action and the acquisition of
information from different sources – in other words, the community
that is served by journalists. Public journalism emphasizes public
participation as a virtue that eventually enhances representative
government. It is a democratic and participatory movement (Rosen,
2000, p.17).
In addition, this public journalism can be
materialized more successfully through the Internet because the
Internet is a different media format. Unlike in typical media,
people have access and can give their opinions easily. In short, the
Internet is an interactive medium that involves the audience to a
great degree.
2) The Root of Public Journalism
Public journalism started as a newspaper movement,
but it spread to every medium, including public and commercial
broadcasting. The generative background of public journalism is
explained by three facts: the decline of newspaper readers, research
about the relationship between the public and mass media by
journalism scholars, and the support of foundations related to the
mass media.
First, newspaper companies tried to adapt public
journalism for several reasons. One important reason was the crisis
of a long-term decline of readers. To attract readers, the newspaper
companies tried to change the form of newspapers. For example, the
president of the Knight-Ridder newspaper chain, James K. Batten, a
former reporter and editor who had worked his way to the top of the
nation’s second largest newspaper chain, emphasized newspaper’s
function for community connectedness. Batten argued that "[n]ewspapers
grew up on the premise that people were connected to their
communities and wanted to know what was going on, wanted to be
involved, in many cases wanted to make a contribution" (Rosen, 1999,
p.24). He also emphasized that newspapers have to investigate the
main issues of the community and give a chance to groups that have
different opinions to discuss them; also, newspapers should report
the results of the investigation and the sense of the discussion
(Rosen, 1999, p.21-27).
Second, the academic understanding of public
journalism was started by an old but interesting argument between
Lippmann (1922) and Dewey (1927) about the relationship between the
public and mass media (Carey, 1997, 1999; Rosen, 1999). Lippmann
(1922) in his book, Public Opinion, argues that an informed
and engaged public – the kind we expect to have – is more or less an
illusion. Lippmann also argues that the public does not have the
ability to deal with information for managing the nation.
Thus, the function of the mass media is not for
public discussion but is to act as a vehicle for transmission of
experts’ and elites’ opinions (Lippmann, 1922). In Lippmann’s view:
It was foolish to expect average citizens to have a reliable opinion
on every public issue. Citizens did have a place in modern
democracy, but it was a limited one. The most we could expect is an
occasional yes/no or up/down verdict – as in "throw the bums out."
But even these simple decisions could be manipulated, and often
were. Against the soaring rhetoric of American democracy, Lippmann
placed the limitations of the average citizen, the stubborn
realities of human nature, the daunting complexity of modern life.
He put his faith elsewhere, in well-informed experts, those who
might provide leaders with better and better facts on which to base
their decisions. (Lambeth, 1998, p.50) On the other hand, Dewey
(1927) expected the media to help recreate community life through
the creation of local community that is able to engage in rational
public discourse.
Dewey argues that "[t]he notion of a
participating, deliberating, learning public expressed a
moral demand: that everyone have a chance to develop into a
better citizen" (in Lambeth, 1998, p.51).
Lambeth, in his book, Assessing Public Journalism,
explains John Dewey’s thinking: [He reached] a very
different conclusion because he started in a different place. The
reason we have governments at all is that we live in an
interdependent world, he said. A public is simply a name for people
who realize they share common problems. Democracy demands that these
problems be discussed and understood. And to give up on this hope is
to give up on democracy itself. Dewey agreed that citizens had a
difficult time in a complex world where they were blitzed with
misleading messages. The public, he agreed, was in deep trouble. He
described it
as "inchoate," unformed. It was potentially
there, potentially real. But it would
emerge only if politics, culture, education, and journalism
did their jobs well.
Democracy for Dewey was not a system of government, but an
entire way of life.
And it was up to us to create a way of life that gave the
public a fighting chance.
(Lambeth, 1998, p.50)
Moreover, Lippmann and Dewey also had different
ideas about what journalism should do in a democracy. For Lippmann,
newspapers could not attempt to educate a public that has limited
time, knowledge, and intellectual capacity (Eksterowicz, 2000). "The
best that newspapers could do would be to inform the public makers,
the experts and political leaders" (Eksterowicz, 2000, p.123). In
contrast, for Dewey, the newspaper is a good educator of the public
and a good participative vehicle for the public (Eksterowicz, 2000).
That is to say, "newspapers help form the pub lic, help the public
understand its connection to decisions and their outcomes, and then
help the public act on such understandings" (Eksterowicz, 2000,
p.123). These two very different conceptions of democracy and
journalism undergird a debate that has been conducted for some
seventy years now without resolution. Between these two positions,
public journalism originates in Dewey’s conception.
Third, under the support of mass media foundations,
journalists and journalism scholars researched public journalism
through practical experimentation. For example, in 1992, David
Mathews and Jay Rosen, with support of the Knight Foundation,
established the Project on Public Life and the Press (PPLP) at New
York University. The PPLP functioned as a place where people who
related with public journalism, such as scholars and journalists,
could discuss public journalism. The PPLP had a positive impact on
the development of public journalism.
3) The Purpose of Public Journalism
The purpose of public journalism is to help news
organizations "reconnect to their communities so they can engage
their citizens in dialogues that lead to problem solving" (Fouhy,
1996, p.11). Thus, public journalism activates public debate and the
democratic participation of the public (Glasser, 1999). Also, public
journalism can provide a function for the public sphere that tries
to find solutions to various problems that appear in society such as
education, environment, and crime through deliberation of members
formed by various social classes. In other words, public journalism
is not a technical effort that tries to construct a new convention
of mass media but has goals such as a healthy democracy, making a
network of local communities, and participation of the public in
public life. A representative characteristic of public journalistic
report is the public-centered report and process-oriented long term
report. Rosen (1994) explains that the purpose of public journalism
"is not a settled doctrine or a strict code of conduct but an
unfolding philosophy about the place of the journalist in public
life" (Rosen, 1994, p.6). This philosophy has showed recently most
clearly in the newspaper world where some journalists are trying to
connect with their communities in a different way, often by
encouraging civic participation or re-grounding the coverage of
politics in the imperatives of public discussion and debate. In some
of these experiments, newspapers have stepped out of an observer’s
role in an attempt to make something happen in the ir communities.
This development suggests the need for a new rationale that would
explain but also delimit the approach being followed (Rosen, 1994).
Therefore, mass media that pursue public journalism
should not only serve to watch over political institutions and
economic power but also to participate in community activities and
act as assistants to solve the community’s problems. In addition,
public journalism pursues process-oriented reporting. In other
words, during the reporting of controversial issues, public
journalism reports continuously the process of problem solving
through the discussion of different opinions, investigation, and
solution plans.
Case Studies
1) The Internet and Democracy
The rapidly developing communication technology
through the Internet has made possible community networks that
address the needs of their community and help to participate in
decision making. Computer networks, unlike traditional media,
provide the opportunity for many-to-many communication, opening up
immense possibilities for most of people.
In the US and UK, there are several democratic
project cases within the Internet including Public Electronic
Network (PEN) and UK Citizen Online Democracy (UKCOD) that were
designed to improve participatory democracy.
In Santa Monica, California, in the late 1980s, the
city government instituted a landmark experiment in promoting
community-oriented, participatory democracy within their city by
establishing the free Public Electronic Network (PEN) system, one of
the first civic networks of online discussion group in the early
1990s (Dutton, 1996). This project to allow town officials to work
from home via modem was extended to give all citizens the right to
access debate and information about city politics via their home PCs
and then further extended into PEN. Not only that, PEN also provides
access to city government information including city council
agendas, reports, public safety tips, the library’s online catalogue
and to government services such as granting permits or registering
petty thefts. There are conversational venues as well. Citizens can
send e-mail to public officials and city servants and to each other.
They can also participate in electronic conferences that cover a
wide variety of local civic issues (Schuler, 1996).
PEN has also served as an important case study for
understanding issues of electronic democracy as they play out in the
real world. Some important cautionary tales have emerged from this
pioneering system as it was subjected to every day use from a
variety of Santa Monicans (see Dutton, 1996; Schuler, 1996).
In this case study, participation of the public and
providing access to debate and information are key elements of
success in the Santa Monica project. Computer-mediated communication
(CMC) through the Internet played a specially important role in this
case. In short, computer-mediated communication can be used to
encourage active political citizenship. "This heralding of the
Internet as the new ‘third sphere’ of free public deliberation,
untainted by state or commerce has been accompanied by a boom in
experiments using CMC to encourage democratic participation"
(Tambini, 1999, p.306). In addition, this case study suggests using
new media such as the Internet to offer new channels of access to
the main transactions of democracy: information provision,
deliberation, and group organization.
Many information-based services are also being
delivered through the Internet. Initiatives range from using local
government web sites as a more efficient means to make political
information available to the public who use the Internet to
encouraging all citizens to use interactive media to organize
interest groups and neighborhood alliances (Tambini, 1999).
These two key elements, participation and access to
information, can be adapted to form public journalism. Because the
Internet is interactive, the public institutionalizes citizens’
right to reply, to select information, and to communicate directly
with one another or their representatives without the gate keeping
influence of editors. Furthermore, as Tambini argues, "rather than
receiving a diet of what journalists and editors deem to be
important information, the public can seek the information that
interests them and serves their interests" (1999, p.311).
Another case study is that the most successful
national example of public participation via the Internet has been
UK Citizens Online Democracy (UKCOD) which was formed in 1995, and
by 1997 was conducting the first ever online scrutiny of proposed
law (in this case the Freedom of Information White Paper), to submit
comments online to the Cabinet Office and interact online with the
minister in charge of the White Paper who agreed to answer questions
online during a specific period. Almost half of the submissions in
response to this consultation were made online (via emails submitted
to UKCOD); all submissions were published online; 30 percent of
these came from individual citizens, who previously would never have
had a chance to participate in pre-legislative consultation. Tens of
thousands of people hit the site (see Coleman, 1999).
This case study revealed that this application of
the new media (Internet) ranged from simple information provision
through interaction between councilors/officials and citizens, to
informal discussions, formal consultations and even joint
decision-making initiatives (Stubbs, 1998). According to this case
study, online civic involvement is important factors in developing
democracy through the Internet. In the Internet as interactive
medium, online participation is very important and works well. In
addition, interactive media (Internet) need to be controlled
"neither by government nor corporations, but by citizens operating
within a neutral public space, regulated by scrupulously nonpartisan
public-service bodies" (Coleman, 1999, p.72).
Through this case study, I found two elements to
adapt to my project: online civic involvement and media operation by
citizens and non-profit organizations. These two elements are useful
in forming a public journalism to develop Korean democracy.
2) The Internet and Media
In recent years, since the Internet was introduced,
online journalism has grown quickly. What is meant by online
journalism is the process whereby independent web sites and existing
media companies such as newspapers and broadcasting companies
release news to users through the Internet.
I looked at two cases of online journalism to find
some elements for adapting my research project because my project
examines the possibility of public journalism to develop Korean
democracy. In doing so, online journalism is one of the possible
ways to form public journalism.
First, I focused on web-radio stations. Nowadays,
there are between about 2500 and 3800 web-radio stations world-wide
(Mühlenfeld, 2002). This figure varies because there is no single
definition of what a web radio really is (Barth and Münch, 2001).
For instance, web radios perform live streams, where the program is
broadcast live via the Internet. The most common application is the
so-called jukebox, where the web-radio station provides a database
with a multitude of mp3 files that can be downloaded and listened
to. Most of the web-radio stations in Germany are jukeboxes
(Mühlenfeld, 2002). There are hardly any textual contributions or
presentations, not to mention content-based political discussions.
What presentations there are, are like the presentations in
commercial radio and are mainly the introduction of pop songs (Barth
and Münch, 2001).
The most successful web-radios in Germany are Das
WebRadio. de, with 410,000 listeners, followed by Internet
Radio. de (390,000) and Chart Radio. de (280,000)
(Mühlenfeld, 2002). Six or seven percent of German Internet users4
use web radio on an occasional basis; three percent of Internet
users tune into web radio on a regular or daily basis. Most of these
frequent users use web radio while doing other things, for instance,
surfing the Internet (Mühlenfeld, 2002). According to this case, one
cannot say that web-radio in Germany contributes to an alternative
method of mass communication as much as the technological
possibilities would suggest.
There are limitations in adapting this case to my
research project because the web radio stations in Germany produce
programs with more music and less talk to attract people. Thus,
these web-radio stations leave no room for real two-way mass
communication. However, there is a possible element -- the
possibility of user
4 . In the first quarter of 2001, approximately
24 million Germans were online (Mühlenfeld, 2002).
participation -- to adapt to my project because this
case reveals that using Internet journalism is a good way to
encourage people’s participation.
Another case I looked at is the online newspaper.
"The construction of online newspapers has been replete with
processes that mediate between the technological input and the
editorial output" (Boczkowski, 1999, p.111). Boczkowski (1999)
described an example of online newspapers: In order to have new
editorial content for its weekend edition -- the print newspaper is
only published on weekdays -- in mid-1996 The Wall Street Journal
Interactive Edition requested two of its columnists, Walter
Mossberg and Thomas Petzinger Jr., to ask for reader feedback via
email in their weekly columns and then write a second column
exclusively for the Internet edition to be published during the
weekend.
The weekend pieces were called Mossberg’s Mailbox
and The Front Line Forum, respectively. To accomplish this
goal, a set of devices was introduced: private electronic mail
exchanges with readers to receive comments, and public exposition of
those exchanges’ results in the Internet edition of the newspaper.
Both journalists had some electronic mail contact with their
audience before, but it was not routinely integrated into their
print column. Interestingly, "as of December 1996, the same goal and
technological input did not generate similar editorial products, but
different ones resulting from the mediation of cognitive factor"
(Baczkowski, 1999, p.111). Mossberg quoted readers anonymously and
sometimes changed the phrasing of the questions or clustered several
related inquiries into a single reformulated question; moreover, the
topic of the weekend piece was unrelated to the weekday column.
Thus, Mossberg’s Mailbox acquired the form of a regular
‘Question and Answer’ column, like many that exist in print
publications -- despite the fact that "it was originally conceived
to exploit the seemingly unique conversational potentials of
Internet publishing" (Boczkowski, 1999, p.111).
This case suggests how the Internet works as a
participative medium. Through interaction with readers, the
newspaper developed new active column. It shows that the Internet is
a good vehicle to encourage participation of use and to help form
public journalism. I want to choose two elements (interaction
between readers and editors and using people’s opinion in newspaper)
from this case study to adapt to my research project. This case can
be a good example of public journalism. Active participation of
people and reporting people’s opinions of newspapers through the
Internet develops and improves the quality of newspapers. Moreover,
these people’s participation and opinions not only show the
possibility of two-way communication but also suggest the
possibility of public journalism. The question that now needs to be
answered is ‘what is the relationship between the Internet and
online journalism’.
The Internet and Online Journalism
The research of new communication technologies in
various fields has been a very interesting topic in the past 10 to
15 years. Even as researchers grapple with the many issues involved,
they are faced with a new phenomenon: the Internet -- a web of an
estimated 70,000 networks (Lewis, 1995) connecting an estimated 30
million users (Watson, Barry, Dickey and Padgett, 1995) in about 130
countries (Donlan, 1995). A 1997 News Link survey showed 3622
online newspapers worldwide (Meyer, 1998). It enables access to and
transmission of information across national borders instantly; it is
as yet largely unregulated, and it empowers individuals to much more
than any other medium has done so far (Rao and Natesan, 1996).
In Korea, until September 2001, Korean newspaper
companies with online news services through the Internet were about
70 companies including 12 national newspapers and 36 local
newspapers (http://www.krf.or.kr). The Internet is no longer a
secondary source of news for Koreans in comparison with newspaper
and broadcast news.
The term "online journalism" has several different
meanings. In a broad sense, it includes news reporting through use
of a computer, but in general, online journalism is the process
whereby independent web sites and existing media companies such as
newspaper and broadcasting companies release news to users through
the Internet. The technological features of the Internet have
provoked a change of the tradition, organization, and system of
journalism little by little, and the reporting, producing,
organizing, and conceptualizing of news have been changed as well.
Online journalism makes use of the technological features of the
Internet, namely, the use of hypertext, simultaneity, and
interaction.
First, online journalism, unlike typical newspapers,
allows users to more using hypertext links to other places on the
Internet and to see various information right away. Second,
simultaneity means that online journalism can restore two-way
communication through immediate feedback of users (readers and
audiences). Third, due to the ability of people on the Internet to
interact with each other in two-way communication, online journalism
can give chances to people to participate in producing the news,
unlike the traditional media, which give information to people in a
one-way communication system.
Online journalism has characteristics of both
newspapers and broadcast media. Newspapers have to decide which news
to put on which page, whereas the television and radio newscasts
need to decide in which order to present the news. For example, in
producing a news program, the program director chooses news to
present and in what order. However, on the Internet, print
information can be put on the screen like a newspaper, and visual
and audio information can be broadcast, as well. However, there is a
difference. Though broadcasting media rely on one-dimensional order,
online broadcast media use hypertext to create multi-dimensional
order. In other words, although television viewers get information
according to a schedule that a program director made, online media
viewers can get information out of order, through various routes by
clicking a mouse.
Hyperlinks make it possible to report one news event
from several different perspectives, creating a kind of
multi-dimensional news. In addition, through online journalism news
users can become news producers as well. Due to technological
characteristics of online journalism, people can easily post their
opinions and concerns on the Internet. In short, people participate
actively in public discussion and form their opinion on issues that
they face. Furthermore, in this sense, two-way communication, which
is a problem for traditional mass media, is possible through online
journalism.
Online Journalism and Public Journalism
1) Public Journalism and the Internet
As explained in the previous section, the
characteristics of online journalism that are contrasted with
typical print and broadcast journalism are similar with the
characteristics of public journalism. In online journalism, news
sources and receivers are hardly divided because people give their
opinions to online media and take information from online media
easily and actively. This characteristic of online journalism
coincides with a characteristic of public journalism: the active
participation of the public.
Another characteristic of online journalism, the
horizontal system of news producer and receiver, is similar to a
characteristic of public journalism as well. Because it is possible
that people express their opinions about social issues publicly
through the Internet, journalists’ formerly superior relationship
with people is changing to one of an equal level relationship
(Shapiro, 1999).
As I explained in the section on case studies (PEN
and UKCOD), in online journalism, audiences make public opinion
through discussions with other people, finding solutions, and
forming cyber community, and then exert influence on government and
political and economic institutions. Because of interaction through
the Internet, making public opinion and influencing power groups is
possible through email to journalists, bulletin boards, discussion
and forums, online votes, chat room, and netizen reports.
As a result, these technical characteristics of the
Internet support public journalism to function smoothly. In other
words, online journalism provides a chance to society to form public
journalism through the fact that it responds quickly audiences’
requests and makes two-way communication.
Nowadays, people have limitations to access to the
public sphere, to interact with journalists, and to dialogue with
other audiences. To overcome these limitations, the characteristics
of the Internet are good ways and the overcoming of these
limitations is an aim of public journalism. Eventually, the most
important technical basis of forming public journalism is
interaction.
2) The Limitations of Online Public Journalism
The representative characteristic of the Internet,
interaction, has limitations. To connect to a web site and click a
mouse does not mean interaction. It is not highly interactive to
connect to the Internet for a long time or to visit many different
web sites. In 1999, Lee et al. researched online newspapers and
readers. According to their study, only 18.2% of respondents had
experiences to send e-mail to journalists (Lee et al., 1999). This
result points out that interaction between journalists and readers
is not necessarily active.
In addition, bulletin boards and discussion sites
also have limitations. Even though freedom of speech grows through
the Internet, if the chance of listening to people’s opinions does
not take place, it does not work.
As a result, the participation of people, the
equality of communication, and the similar communication ability are
important things for overcoming these limitations.
3) The Possibility of Public Journalism through
Online Journalism
Although some limitations of online journalism
exist, online journalism is still valuable as the form of public
journalism. For example, people who have similar hobbies and
interests made an Internet community in South Korea. They created a
web site to share information and to discuss issues related with
their hobby and interest. They use the web site and participate
actively.
This example indicates that the formation of a
community in cyberspace shows the possibility of public journalism
because through the community in the Internet, people’s
participation can be increased.
In addition, as I mentioned in the case study of the
UKCOD project, people actively participate to solve their
community’s problems through making new legislation. This case shows
that if a community faces problems, people actively participate to
solve their problems through any way possible. Based on this, it is
possible that if public journalism provides space (or method) to
people, they might participate actively.
Negroponte pointed out that the important value of
computer networks is the construction of a community. That is, the
information superhighway constructs another new community in world-
wide virtual space (Negroponte, 1995). In addition, through online
journalism, virtual communities can be constructed. In other words,
as I explained in the case study of The Wall Street Journal
Interactive Edition, through online journalism, people
(audiences or readers) actively and easily participate and discuss
the issues of their community in the virtual community.
The National Conference of Editorial Writers (NCEW)
emphasized that the merit of online journalism is that it can
respond easily and quickly to readers’ requests and provide the
possibility of two-way communication. Because of this, media have a
chance to lead public journalism.
Finally, Merritt stated that only the technical
characteristics of online journalism do not contribute to activate
public journalism. The more important thing is that online media and
journalists try to open cyberspace to the public as a place where
people from any social class can participate and discuss community
issues (Merritt, 1997).
Conclusion: Forming of Online Public Journalism
Mass media are an important for the social
organization of democracy as a motive power of democracy. Thus,
sometimes, freedom of the press is considered as the standard of a
country’s democracy. Until the middle of the 1990s, South Korean
media did not have complete freedom of the press comparable to
Western countries. After continuous demonstrations and movement of
college students in South Korea, Korea acquired a great deal more
freedom of the press; however, Koreans are facing new problems of
media concentration, domination, and distortion. To overcome these
problems I focus on public journalism as a solution. To form and
practice public journalism, I choose the Internet as a medium and
online journalism as the practical form of public journalism.
However, as I mentioned before, although online
journalism has several merits, it also has some limitations
(barriers). Thus, in order for this project to succeed and to form
public journalism, it will have to deal with these limitations. I
will point out the solutions and suggestions of barriers that Korean
online journalism has.
First, there is no limitation of space on the
Internet though Korean online journalism lacks in-depth reporting.
For example, one study of Korean online newspapers revealed that one
Korean online newspaper, Joins Dot Com, reported only eight
articles about a controversial issue (educational immigration) for 8
months, whereas readers posted 762 opinions about this issue in the
discussion site of the online newspaper (Youn, 2001).
As shown in this example, as compared with readers’
active participation, this online newspaper’s reporting did not
function as public journalism. The cause of this problem is a lack
of professional journalists who can recognize readers’ requests and
needs and reflect this in planning of reporting. To do this, online
media have to recruit more professional journalists.
Second, to overcome one of the limitations, lack of
people’s participation, Korean online media need to report various
different perspectives of a controversial issue. To encourage
people’s participation, Korean online media, as public journalism,
should put various news articles with different viewpoints
reflecting the government’s viewpoint, an expert’s opinion,
citizen’s perspective, etc. By showing various perspectives of an
issue, the public can have a chance to acquire more information and
understand the issue more deeply.
In addition, Korean online newspapers should not
report an event-centered straight news article but investigate the
core issue of an event. By providing the core issue and different
opinions of the event and counterproposal, the Korean online media
can induce active public discussion.
Third, to encourage participation and to satisfy
people’s demands for information abut social issues, online media as
public journalism needs durability of reporting unlike typical news
media. In other words, online news media should do follow-up
reporting instead of one-time reporting. For example, one of the
Korean online newspapers, Oh! My News, was reporting only one
week about iniquity money of the National Intelligence Agency of
Korea (Youn, 2001). At that time, this was a hot issue and people
were eager to know much more about it. Nevertheless, the online
newspaper did no follow up nor any in-depth reporting.
To practice public journalism, online newspaper
reports should report different and serious issues deeply and over a
long period. Through this in-depth and continuous reporting, people
can get enough information that typical media cannot provide because
of their limitations of space or time or access.
Finally, online journalism as public journalism
needs to be a diverse source of news. Because of its technical
characteristics, online journalism as public journalism, people can
get various information through many different sources such as
people who have connections with the issue and people who know the
stories behind the issue. In other words, by opening space to users
of the medium, online journalism as public journalism can use
people’s opinions and information that are missed and uninvestigated
by journalists.
Tambini argues that "as new media are interactive
they … communicate directly with one another or their
representatives without the gate keeping influence of editors"
(1999, p.311). Thus news media (particularly the Internet) can
improve freedom of the press. Especially in South Korea, the media
need to improve the quality of journalism to solve the problems that
they are facing.
Therefore, I propose a move towards public
journalism through online journalism to help solve these problems.
Even though online journalism has some limitations, it can be a good
vehicle to improve citizens’ understandings of the important issues
their country faces. Eventually, through the practice of public
journalism, may help South Korean achieve a higher level of
democracy.
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